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FAQ's

FREQUENTLY ASKED QUESTIONS

 

Customer Service is very important to us.

Here are a few facts that may help answer some of your questions.

If we have not addressed it below, please feel free to contact us and let us know how we can help!

ORDER PROCESSING  
Orders are usually fulfilled within 1 business day, with the exception of 'Custom' and 'Made To Order' items that may take longer to process. Please see product details for shipping times. 
ORDER TRACKING
Once we ship your order, you will be sent an email with tracking information.
SHIPPING/PICKUP 
Shipping is calculated at time of checkout. Cost of shipping is dependent on weight of your package, and shipping method you select. Shipping time is in addition to standard processing time. Please note that shipping timeframes are in addition to the processing times for CUSTOM and MADE TO ORDER  items. We are an online boutique, with a pop-up shop in and around the city from time to time. As we are an online boutique, we do not have a brick and mortar store, but to save customers shipping costs, we do offer free local pickup. You can choose the free local pickup option at checkout, and we will contact you to arrange a mutually convenient time. Pickup is curbside at Starbucks Hillcrest Mall, Richmond Hill. 
INTERNATIONAL SHIPPING
At this time, only shipping to addresses within Canada is available. We do not ship to P.O. Boxes.
COUPONS / DISCOUNTS / PROMOS
The best way to find out about any discounts and promos, is to sign up for our email newsletter. We will never share your information with anyone. You can also follow us on Social Media as we release Promo Codes from time to time, along with special announcements.  
PAYMENT OPTIONS
Apple Pay - Paypal - Visa - MasterCard - American Express
PRICING
Pricing is subject to change, without notice.

INCORRECT / DAMAGED / MISSING ITEMS
We take great care preparing your order, and if we have processed something in error, please accept our sincerest apologies, and rest assured it will be corrected immediately. You will be sent a claim form to complete and sign. Please keep the item and its packaging as we may ask you to send us a picture of the damaged package to file a claim, or we may ask you to return the item. We will then issue a refund or replace the damaged product. If an item is missing, you will be notified when the backordered item is available. Please notify us as soon as possible at bonandcostudio@gmail.com with details of the discrepancy, and we will respond within 24 hours. Please include YOUR NAME, ORDER NUMBER, AND REASON FOR DISCREPANCY.
RETURNS
We hope that you are as pleased with your purchase as much as we were preparing it for you. If you are not completely satisfied, please feel free to email us at bonandcostudio@gmail.com. You may return orders within 10 days of receipt for a full refund, excluding shipping, as long as they are unused and in their original packaging. We cannot accept returns on sale, clearance, discontinued items and due to health & safety regulations, we cannot refund orders for straws and utensils. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return. Damaged return items will not be refunded so it is recommended that you package your return in a sturdy box, and request a tracking number for your item. Bon + Co. Party Studio is not responsible for lost/stolen parcels.  
GIFT MESSAGES
If you require a message with your gift, we would be delighted to include a hand-written note with your order. Just let us know what you would like the note to say, and we will take care of it for you!
NEW PRODUCTS
We are constantly searching the globe to bring you new and exciting products. We have curated a collection of our favourite things from all over the world including North America, Australia, Europe, and Asia. Please check us out on social media or subscribe to our newletter to find out what's happening in store.
INSPIRATION
Know what you like but don't know how to put it together? Let us help you design your perfect party. Just let us know your theme and colour selection, and we will create an exclusive selection of our premium products chosen just for you!! If you need a little inspiration, please check out our Mix + Match section. We have put together some of our favourite collections to help you visualize the endless possibilities available to you here at Bon + Co. Party Studio. If there is something you have seen and love, but don't know where to find it, let us know! We would be glad to help you source something. We are constantly updating, and adding new merchandise to the shop so the hottest and latest products are right at your fingertips!! You can also find inspiration on our social media accounts for the best design tools, tips and highlights!!

Hope we've addressed all your queries. If not, don't hesitate to drop us a note!